Welcome to a wide range of experience spanning commercial sectors, suppliers, education, client and agency businesses. We pride ourselves on our ability to share knowledge, transfer skills across sectors and apply learnings in our recommendations to clients.

automotive:  see featured sector...

telecoms
conducted an organisation wide call centre evaluation for one of Europe's biggest telecoms organisations and managed a similar programme for the UK's largest mobile operator

utilities
throughout a decade of rapid change as suppliers have merged within the UK and overseas, we have been involved in the successful ongoing operational management of the syndicated UK Utilities Study (Gas & Electric), providing a robust sample frame and flexible fielding methodology

finance
involved in the project design and data acquisition required to conduct an annual benchmarking study on behalf of a major F&I client.  The overall operational management of the syndicated UK Retail Banking Study conducted by J.D. Power and Associates

education
primarily involved in graduate and post-graduate education and defining how to appeal to potential students, especially from overseas, with regard to full time, part-time and distance learning courses

travel & hotels
customer satisfaction measurement, new product development and defining viable product enhancements in air travel, as well as work for European ferry operators and hotel groups

fmcg
we have worked with both AGB (Superpanel) and TNS (Consumer Usage)